Understanding A Wire Service’s Role
I’m a big fan of Businesswire and PR Newswire.  Always have been.  They each provide a service that is important for the PR industry.  That service – wide distribution of a news release to reporters and editors focused on a particular industry or area – has always been a tool in a PR person’s arsenal, and I imagine it always will be.
But …
When a company is considering some kind of outsourced PR representation, and comes down to a decision between:
- Hiring a PR firm; and
- Hiring a freelancer to write releases and distribute them on Businesswire/PR Newswire,
I try to explain that there is a world of difference between the two approaches, and that we see the wire services as partners, not competitors.  Those who understand the difference select us. Those who don’t understand the difference do not select us.  It’s really that simple.
So what is the difference?
Simply put, it’s the difference between telemarketing and an in-house seasoned sales team. Â A telemarketing firm can plow through a tremendous number of contacts, offering the product to each and hoping for the best. Â But a sales team brings all sorts of tools to the table, including research, relationships, industry knowledge and, perhaps most importantly, the ability to think and react.
A wire service is able to distribute an announcement to literally thousands and thousands of contacts, but that is where the value ends.  There is no active “selling” of the story as deserving of coverage.  There is no feedback from the reporter. There is no qualitative result.  It’s all quantitative.  But it’s worse than that.  Take a look at this. Okay, now first, I have to explain that I have absolutely nothing against this ProPay company, based in Utah.  So it seems impressive that this company was covered by Forbes.com, right?  After all, Forbes.com is a pretty popular site.
Now, go to www.forbes.com and, without using the search window, see if you can find this “article” about ProPay.
You can’t.
Because it’s not real coverage. It’s a newsfeed, based on a partnership between Forbes.com and Businesswire.  And it will look impressive to those within ProPay who are fairly ignorant about PR, but it will have literally no value to their business.
When you hire a PR firm, real conversations are taking place between the firm and the media, and those conversations will lead to real interviews which, as you can probably guess, will lead to real coverage of your company.
Here’s an example of something we did recently for a client, SysAid. Â Now, if you tried to find it starting at www.baselinemag.com, you would find it. Â It’s in the Business Intelligence section, on the second page.
It’s real coverage. And not only will people be able to find it, but when they do, they will believe what it says, because it’s not simply a reprint of a company news release.
And at the end of the day, that’s really what PR is all about. Â You want people to hear about you, and you want what they hear to be believable.
Don’t you?
Tags: business, Businesswire, company, coverage, distribution, editor, Forbes, freelancer, marketing, news release, pr, pr agency, PR blog, PR experience, PR firm, PR Newswire, press release, ProPay, public relations, reporter, sales, SysAid, wire service
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